I ordered 3 or more patterns, why didn't I get free shipping? TOP
You must be from the USA or Canada.
You must choose the option "3 patterns or more" at checkout.
Don't worry, if you didn't and you were charged for shipping with the purchase of 3 or more sewing I will not keep your money. It will be refunded:)
Why can't I use two coupons? TOP
The shopping cart only supports one coupon code at a time. If you leave me a message when checking out that you have two coupons, I will reimburse you for that coupon.
I didn't get my discount (s). TOP
If you didn't get your discounts, please contact me and I will make everything right with you!
Are the patterns brand new? TOP
No, all the patterns that I get have been previously owned. Although a lot of what I get are uncut.
All patterns that have been cut are inspected to make sure they are complete. If they are not you can find incomplete patterns here. Nearly all patterns that are cut have been pressed as well.
Please keep in mind that I don't know the environments that they were previously stored in. I do my best to remove any odors that they may have by placing them in newspaper for a period of time but this may not always work since they are paper items. If odors are a problem I would suggest that you do not purchase as these patterns come from everywhere.
Do you accept returns? TOP
I do my best to represent all my items in the way that you will get them, but if for some reason I have grossly misrepresented an item I will accept a return.
I need to be contacted within 48 hours and the item must be returned within 7 days.
If you are returning an item, it needs to be returned in the same exact condition that you received it. For example, if it is an uncut pattern, it needs to returned uncut.
What if I do not have a Paypal account? TOP
You do not need to have an account to pay with Paypal.
You can still pay with your credit card through Paypal because they are a credit card processor and they will not retain your information if you do not create an account.
Do you have a secure shopping cart? TOP
Yes I do!
All credit card and personal details are taken on a secure server through Mals.
Do you use stock photos? TOP
In 99.99% of my listings you are receiving the pattern in the picture. I want you to see what you are receiving. If I do use a stock photo, it is my photo that I took. I do not take photos from other sellers and put them on my website to pass them off as my own. Should I ever need to use a photo that someone else has taken, credits will be mentioned respectfully.
Do you sell your patterns on any other sites? TOP
I do list the same patterns here on other sites for a couple of different reasons. One being, more exposure and the second reason is because some buyers have their favorite site to buy from.
Now, I check my sales very often(every few hours). So I get them marked SOLD or removed from other sites very quickly. If a pattern would happen to sell on two different sites it will go to the first buyer. All sales that I get are time stamped. If for any reason this should happen, the second buyer will get a FULL refund.
What is your privacy policy? TOP
Your Pattern Shop will not sell or disclose your name or email address to third
parties without your consent.
The information that is collected from your transactions is used for the service you have requested.
